Returns & Refunds Policy

Return Process

If you’re not completely satisfied with your purchase, returning it is easy. Simply send the item to our return address at 20 Holcomb Ct, Walnut Creek, CA 94596, USA. Our return and refund policy is designed to be straightforward and hassle-free to ensure your satisfaction.

Return Procedure

For damaged, defective, or incorrect items, please contact us within 14 days of receiving your order to request a return or exchange. We will provide a prepaid shipping label for your convenience.
For other returns or exchanges, you may return the item within 30 days of delivery, provided it remains in its original condition, with all tags, accessories, and packaging intact. You can initiate a return or exchange via our website or by emailing us.

Please note:

Personalized or custom items and final sale items are not eligible for return or exchange.
Return shipping costs for non-defective items are the customer’s responsibility.

Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days back to your original payment method. A confirmation email will be sent once your refund is issued.
If an item is defective beyond the 30-day return window, we can arrange for a repair or replacement to ensure your satisfaction.
If an item has already been manufactured and you request a return, only 70% of the order value will be refunded.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account.
Contact your credit card company (as processing times may vary).
Reach out to your bank.

If the issue persists, email us at contact.nukiholic@gmail.com for further assistance.

Sale Items

Refunds apply only to regular-priced items. Sale items are non-refundable.

Exchanges

We offer replacements for defective or damaged items. To request an exchange, email us at contact.nukiholic@gmail.com and send the item to 20 Holcomb Ct, Walnut Creek, CA 94596, USA.

Gifts

If the item was marked as a gift at the time of purchase, you will receive a gift credit for the value of the return.
If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping for Returns

To return an item, send it to 20 Holcomb Ct, Walnut Creek, CA 94596, USA.
Return shipping costs are non-refundable and must be covered by the customer.
For items valued over $75, we recommend using a trackable shipping service.
Ensure the item is securely packaged and includes the original invoice.
Once received, we will inspect the item and process your refund or exchange accordingly.